Privacy Policy

Last updated: 27 September 2026

Pawshé (“we”, “us”, “our”) respects your privacy and that of your pet parent community. This Privacy Policy explains what personal data we collect when you visit or shop on pawshe.co.in, why we collect it, how we use it, and the choices you have.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information you give us directly:

Name, email address, phone number, shipping/billing address
Order details and purchase history
Pet details you choose to share (e.g. breed, size measurements) to help us recommend the right fit
Messages you send us via email, WhatsApp, or contact forms
Reviews, testimonials, or content you submit

Information collected automatically:

Device, browser, and IP address information
Pages visited, time on site, and browsing behaviour (via cookies and analytics tools)
Approximate location, for delivery-serviceability checks

Information from third parties:

Payment confirmation from our payment gateway (we do not store your full card, UPI, or bank details ourselves)
Delivery status updates from our courier partners

2. How We Use Your Information

We use your data to:

Process and deliver your orders, including exchanges under our Returns, Exchange & Refund Policy
Communicate with you about orders, offers, and updates (you can opt out of marketing messages anytime)
Improve our website, products, and sizing recommendations
Run advertising and analytics (e.g. Meta Ads, Google Analytics) to show you relevant content
Prevent fraud and verify orders, including Cash on Delivery (COD) orders
Comply with legal and tax obligations

We do not sell your personal data to third parties.

3. Cookies & Tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site, including for retargeting ads. You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.

4. Who We Share Your Data With

We share data only as needed to run our business:

Payment gateways (e.g. Razorpay/Cashfree/similar), to process payments securely
Courier and logistics partners, to deliver your order
Shopify, our website and store-hosting platform
Marketing and analytics providers (e.g. Meta, Google), in aggregated or pseudonymised form where possible
Legal or regulatory authorities, only where required by law

We do not share your data with third parties for their own independent marketing use without your consent.

5. Data Retention

We retain your personal data for as long as needed to fulfil the purposes above — including order history for warranty/exchange claims and tax/accounting records — and delete or anonymise it when no longer needed, unless a longer retention period is required by law.

6. Your Rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated data
Request deletion of your data, subject to legal/record-keeping requirements
Withdraw consent for marketing communications at any time
Raise a grievance if you believe your data has been misused

To exercise any of these rights, email us at Pawshe.support@gmail.com.

7. Data Security

We use reasonable technical and organisational measures — including secure payment processing and restricted internal access — to protect your data. No online system is 100% secure, but we take this seriously and will notify you as required by law in the event of a data breach affecting you.

8. Children’s Privacy

Our website is intended for use by adults purchasing on behalf of their pets. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us personal data, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version live on our website at the time you use it applies.