Last updated: 1 October 2026
1. Payment Options
We currently accept:
- Online prepaid payments: Credit/debit cards, UPI, net banking, and wallets — no additional charge.
- Cash on Delivery (COD): Available on select orders for an additional charge of ₹99, added at checkout. We may restrict COD availability for certain products, order values, or pin codes at our discretion, and may reduce or waive the COD charge from time to time as a promotion.
- How the COD charge works: The ₹99 COD charge is collected upfront via a payment link at the time you confirm your order, not at your doorstep. If your delivery is accepted, this ₹99 is credited back to your Pawshé account as store credit (valid 60 days) — so honouring your COD order effectively makes the charge refundable. If the order is refused at the door or returns to us undelivered, the ₹99 is non-refundable and is retained to cover return shipping costs.
We may also ask you to confirm your order via a call, WhatsApp message, or OTP before dispatch, particularly for COD orders — this helps us make sure your order reaches you smoothly and isn’t lost to a failed delivery attempt.
2. Order Processing
- Orders are processed and dispatched within 1–3 business days of confirmation.
- You’ll receive an email/SMS/WhatsApp confirmation with tracking details once your order ships.
- Orders placed on weekends or public holidays will begin processing on the next business day.
3. Delivery Timelines
- Metro cities: 2–4 business days from dispatch
- Other locations: 4–7 business days from dispatch
- Timelines are estimates and may vary due to courier delays, weather, regional disruptions, or remote-area serviceability.
You can check serviceability and estimated delivery for your pin code at checkout or on the product page.
4. Shipping Charges
- Free shipping on all prepaid orders above ₹999.
- For COD orders, and prepaid orders below this amount, a shipping fee will be calculated and shown in your order summary at checkout.
- The COD charge (Section 1) is separate from, and in addition to, any applicable shipping fee.
5. Delivery Attempts & Undelivered Orders
- Our courier partners typically make up to 2–3 delivery attempts. Please keep your phone reachable around the expected delivery window.
- If an order is undelivered after all attempts (including COD orders refused at the door) and is returned to us, we will contact you to arrange re-shipment at an additional delivery charge, or cancel the order and process any applicable refund for prepaid orders.
- Shipping fees are non-refundable for orders that go unfulfilled due to an incorrect address or repeated failed delivery attempts.
- If two of your COD orders are undelivered or refused, any re-attempted delivery on that order will require prepaid payment. We also reserve the right to decline future COD orders to you in cases of repeated failed or refused deliveries.
6. Damaged, Lost, or Incorrect Shipments
If your order arrives damaged, is lost in transit, or you receive the wrong item, please refer to our Returns, Exchange & Refund Policy — report it within 48 hours of delivery (or the expected delivery date, for lost shipments) with photos/video, and we’ll arrange a free replacement or refund.
7. Order Tracking
Track your order anytime using the link sent in your shipping confirmation, or by writing to us with your order ID.
8. Order Cancellations
Orders can be cancelled free of charge within 24 hours of placing the order. Email us with your order ID. Once dispatched, orders cannot be cancelled.